Terms and Conditions
Mantiq Translation GP, hereinafter called Mantiq
Provider: Mantiq Translation GP
Effective Date: August 30, 2026
Version: August 30, 2026
Governing Language: Only this English version is legally binding. Translations are provided solely as an aid.
1. Definitions
In these Terms and Conditions, the following terms have the meanings indicated:
Account: the business account through which the Customer accesses and manages the Service.
Account Administrator: the individual authorized by the Customer to accept contractual documents, purchase Credits, manage Authorized Users, and administer the Account.
Terms and Conditions: this document, as amended in accordance with Section 22.
Authorized User: a natural person authorized by the Customer or Account Administrator to use the Service through the Customer’s Account.
Credits: prepaid or promotional units used to pay for processing via the Service.
Service: Mantiq’s software, AI-assisted workflows, translation and text processing features, terminology systems, and related services.
Third-Party Provider: a third party providing AI, cloud, payment, or other technical services used for the Service.
Data Processing Agreement or DPA: the agreement governing the processing of personal data by Mantiq on behalf of the Customer.
Input: documents, texts, files, instructions, Translation Memories, Terminology, and other materials submitted through the Service.
Channel: a segregated workspace within an Account, containing its own documents, Translation Memory, Terminology, and associated linguistic data.
Customer: the enterprise, professional practice, public entity, non-profit organization, or other entity that enters into the Agreement. A consumer is not a Customer.
Mantiq: Mantiq Ltd., the provider of the Service.
Job: a translation or other text processing task created through the Service.
Agreement: these Terms and Conditions, the Data Processing Agreement, and the confirmed purchase details applicable to the Customer.
Privacy Policy: Mantiq’s statement explaining how Mantiq processes personal data for its own purposes.
Output: translations, analyses, suggestions, files, and other deliverables generated through the Service.
Subprocessor: a Third-Party Provider engaged by Mantiq to process personal data on behalf of the Customer.
Subprocessor List: the current list of Subprocessors published or made available by Mantiq.
Terminology: a term list or term base used within a Channel.
Translation Memory: a collection of stored source and target segments used within a Channel.
2. Applicability, Business Use, and Formation
2.1 The Service is offered exclusively for professional and business use. The Service is not offered to consumers.
2.2 The Account Administrator accepts the Terms and Conditions and the Data Processing Agreement on behalf of the Customer and confirms that they have authority to bind the Customer to them.
2.3 The Agreement is formed when the Account Administrator electronically accepts the applicable contractual documents and Mantiq activates the Account. Mantiq may record which version was accepted, on what date and at what time, and from which Account.
2.4 The Customer is responsible for its Authorized Users and shall ensure that they comply with the Agreement.
2.5 In the event of any conflict between contractual documents, the following order of precedence applies:
- the Data Processing Agreement takes precedence regarding the processing of personal data on behalf of the Customer;
- the confirmed purchase details take precedence regarding the relevant Credit package, quantity, and price;
- in all other cases, these Terms and Conditions govern.
2.6 Any deviation from the Agreement is valid only if confirmed in writing by an authorized representative of Mantiq.
3. Nature of the Service
3.1 Mantiq provides a fully automated, AI-assisted translation and text processing service. Unless agreed otherwise in writing, Mantiq does not arrange for separate review by a human translator, editor, or subject-matter expert.
3.2 The Service is designed to produce complete, faithful, consistent, and natural professional translations. Mantiq exercises reasonable care in developing and operating the translation process, but does not guarantee error-free Output.
3.3 The Service does not provide legal, medical, financial, regulatory, or other professional advice. The Service does not deliver sworn or certified translations or any other formal approval by an authorized professional.
3.4 Processing times, quality descriptions, word counts, and availability indications are estimates unless Mantiq expressly confirms otherwise in writing.
4. Verification, Use, and Customer Responsibility
4.1 The Customer determines the intended use of the Output and what level of review is appropriate for the document, the audience, the potential consequences of errors, applicable law, and the required expertise.
4.2 A simple review may suffice where the Output is used solely to understand information or for another purpose with limited consequences. Review by a qualified expert is required where the Output may affect health, safety, legal rights, regulatory compliance, financial decisions, or other significant interests.
4.3 Before starting a Job, an Authorized User may be required to confirm that the Customer will review the Output or have it reviewed where appropriate. Mantiq may record the date, Account, and text of that confirmation.
4.4 The Customer is responsible for final approval, publication, external transmission, application, and any other use of the Output. The Customer shall not use the Output if the appropriate review has not been performed or if the Output is unsuitable for the intended purpose.
4.5 The Customer is responsible for any information or transparency obligations that apply to its use of AI-assisted Output.
5. Source Material and Automated Analysis
5.1 The Customer is responsible for the accuracy, completeness, clarity, and lawfulness of the Input. Mantiq translates the information provided, but does not verify the factual accuracy of statements in the source document.
5.2 Before a Job begins, Mantiq may display a brief automated analysis or summary. This allows the Customer to verify whether the correct file was uploaded and whether the document was placed in the intended context.
5.3 If the analysis or summary does not match the Customer’s intention, the Customer shall not start the Job. The Customer must correct the source document or upload the correct file and create a new Job.
5.4 The production process is non-interactive. Mantiq does not raise queries during translation and does not warrant that it will detect every ambiguity, contradiction, or error in the Input.
6. Rights to Input and Third-Party Claims
6.1 The Customer confirms that it holds all rights, permissions, and legal bases necessary to allow Mantiq and its authorized service providers to process the Input and execute the Customer’s instructions.
6.2 The Customer must not use the Service in any manner that infringes copyright or database rights, breaches confidentiality obligations, violates privacy, breaches contractual obligations, or infringes other third-party rights.
6.3 The Customer indemnifies Mantiq against reasonable and verifiable third-party claims and costs arising directly from Input provided without authorization, unlawful instructions, unlawful use of the Output, or a material breach of this Section. This indemnification does not apply to the extent that Mantiq caused or exacerbated the claim.
6.4 Mantiq notifies the Customer of a relevant claim within a reasonable period. The Customer may not settle a claim in a manner that results in an admission, payment, or other obligation for Mantiq without Mantiq’s written consent.
6.5 Mantiq may refuse, delete, restrict, or suspend unlawful Input in accordance with Section 15.
7. Rights in the Output and the Service
7.1 The Customer retains its rights in the Input.
7.2 Mantiq claims no copyright or other exclusive right in the Output. To the extent that Mantiq acquires transferable rights in the Output, Mantiq assigns those rights to the Customer worldwide and for their full term.
7.3 If an assignment pursuant to Section 7.2 is invalid, Mantiq grants the Customer a worldwide, perpetual, irrevocable, exclusive, transferable, sublicensable, and royalty-free license to use, copy, modify, combine, publish, distribute, and otherwise exploit the Output for any lawful purpose.
7.4 Sections 7.2 and 7.3 also apply to Output generated with free or promotional Credits. Returning Credits or adjusting a Credit balance does not revoke these rights.
7.5 Mantiq provides reasonable assistance with any further formalities necessary to give effect to this Section. The Customer bears any unusual external costs, unless those formalities became necessary due to an error by Mantiq.
7.6 Mantiq does not warrant that AI-generated Output is eligible for protection under copyright or any other exclusive right in every jurisdiction. This Section does not transfer rights in third-party material or source material not owned by the Customer.
7.7 Mantiq or its licensors retain all rights in the Service, software, workflows, models, instructions, systems, and general methods and insights for quality management.
8. Accounts, Users, and Channels
8.1 The Customer is responsible for its Account and Authorized Users. The Account Administrator may manage users, purchase Credits, grant users access to the shared Credit balance, and access Channels and associated language data.
8.2 An Authorized User only has access to the Channels and features made available via the Account.
8.3 Channels are segregated from each other, even when they belong to the same Customer. Documents, Outputs, Translation Memories, and Terminology are not automatically exchanged between Channels.
8.4 Mantiq does not use documents, Outputs, Translation Memories, or Terminology from one Customer for Jobs of another Customer.
8.5 The Customer must provide accurate Account details, protect login credentials, review access rights, delete accounts that are no longer required, and immediately report suspected unauthorized access.
8.6 The Customer is responsible for actions performed via its Account, unless the Customer proves that those actions resulted from a security incident for which Mantiq is responsible.
9. Credits, Purchases, and Payments
9.1 Credits are prepaid or promotional units for using the Service. They do not constitute money, a security deposit, or a stored-value account.
9.2 Credit packages are offered at the price shown when the order is placed. A payment service provider may handle the payment, payment methods, taxes, invoices, and payment receipts. The Credits are added once the payment has been successfully confirmed.
9.3 The Account has a shared Credit balance. The Account Administrator purchases Credits and manages access to the Account. Authorized Users can use the available Credits. The Account Administrator can view the Credit history or Credit records.
9.4 Purchased, free, and promotional Credits are valid for one year from the date the relevant batch of Credits is granted.
9.5 Mantiq intends to notify the Account Administrator approximately two weeks before Credits expire. Prior to the expiry date, the Account Administrator may extend the validity of that batch of Credits once by one year via the designated feature.
9.6 Failure to receive or act on a warning does not create an entitlement to reinstatement. Mantiq may reinstate recently expired Credits as a gesture of goodwill.
9.7 Credits are not refundable in cash, except where explicitly required by law or the Agreement. Mantiq may return Credits due to a technical issue, quality concern, or support decision, without admitting liability.
9.8 No Credits are deducted for a Job that is not completed. Mantiq corrects an incorrect Credit deduction.
9.9 Prices are exclusive of taxes, unless stated otherwise. Taxes, currency conversions, payment methods, and transaction fees may depend on the Customer’s location and the payment service provider.
10. Calculation and Reuse
10.1 The calculation of the required number of Credits may take into account total word count, words remaining to be translated, file size in kilobytes, repeated content, existing language data, and source format. A surcharge for the source format may apply to PDF files.
10.2 Mantiq displays the required number of Credits before the Customer starts a Job. The Customer then decides whether to proceed.
10.3 Content reused entirely from a Translation Memory is charged at ten percent of the regular Credit rate for that content. Where content repeats within a document, the first occurrence may be charged at the full applicable rate, and subsequent exact repetitions may be charged at the reuse rate.
10.4 Partial Translation Memory matches may be used for the new translation, but are charged at the standard rate because the modified content undergoes the full translation and editing process.
11. Availability, Processing, and Third-Party Providers
11.1 Mantiq aims to maintain the availability of the Service but does not guarantee uninterrupted availability, any particular availability percentage, or completion within a specified period.
11.2 Maintenance, updates, capacity constraints, security operations, and outages may interrupt or delay the Service. Where possible, Mantiq announces scheduled maintenance via the Service. Urgent work may take place without prior notice.
11.3 The Service depends on AI, cloud, payment, and other Third-Party Providers. Their outages, policies, model changes, content restrictions, and processing decisions may affect the Service.
11.4 Mantiq is not liable for a third-party outage to the extent that Mantiq could not reasonably prevent or mitigate it. Where possible, Mantiq takes reasonable steps to restore or adapt the affected functionality.
11.5 Processing times are indicative. Section 9.9 applies to a failed Job.
12. Complaints, Investigation, and First Opportunity to Cure
12.1 A Customer with a quality inquiry shall contact Mantiq at the address designated for quality inquiries, stating the Job or file name, the date, a clear description of the issue, and the desired resolution. The Customer shall not resend the document unless Mantiq requests it.
12.2 An inquiry or informal support request does not automatically constitute a formal quality complaint or claim.
12.3 A formal quality complaint or claim must:
- be submitted in writing within twenty-one days after the relevant Output is generated;
- be submitted before the Output is published, transmitted externally, used commercially, or otherwise put into actual use;
- identify the Job and the Output;
- state which provision of the Agreement the Customer believes has not been complied with;
- clearly explain the factual basis;
- be clearly and unambiguously designated as a formal quality complaint or claim at the beginning of the message.
12.4 Mantiq is not required to treat a general remark, vague inquiry, or informal request as a formal quality complaint or claim.
12.5 The Customer must retain the Job, the source document, and the Output in the Service until Mantiq completes its investigation. If the Customer deletes material required to assess a quality complaint, the associated quality claim lapses because Mantiq can no longer adequately verify it.
12.6 The Customer must first afford Mantiq a reasonable opportunity to investigate the matter and, where appropriate, provide an explanation, reprocess the Job, make a correction, restore Credits, or offer another solution. Such a measure does not constitute an admission of liability.
12.7 The twenty-one-day time limit and the requirement to submit a complaint before use apply to quality complaints regarding the Output. They do not apply to complaints regarding privacy, security, payment, or other matters. Other claims must be reported without undue delay after the Customer discovers or reasonably should have discovered the relevant facts.
12.8 A Customer deadline or publication schedule does not impose an expedited response obligation on Mantiq.
12.9 Even after external use, the Customer may report a specific translation issue. If the source and Output remain available and Mantiq determines that there is a deficiency, Mantiq will offer an appropriate correction. This does not affect the requirements for a formal quality claim in Section 12.3 or the liability provisions in Section 19. A correction does not constitute an admission of liability for damages arising from prior use.
13. Confidentiality and Data Use
13.1 Mantiq treats the Customer’s Input, Output, Translation Memories, Terminology, and other non-public data as confidential.
13.2 Mantiq may only use or disclose the Customer’s confidential data to the extent necessary to deliver, secure, or support the Service, to investigate or correct issues with the Service, to comply with a legal obligation, or with the Customer’s consent.
13.3 Access to the Customer’s complete documents is limited to authorized personnel and is permitted only when reasonably necessary for support, quality assurance, security, or compliance with legal obligations. These individuals are bound by confidentiality obligations.
13.4 Mantiq may share data with approved service providers only when necessary to deliver the Service and subject to appropriate confidentiality and data protection obligations.
13.5 Confidentiality obligations do not apply to information that is public without breach of the Agreement, was independently developed without using the confidential information, or was lawfully obtained from a third party without a confidentiality obligation. If disclosure is required by law, Mantiq will notify the Customer in advance when legally permissible and reasonably practicable.
13.6 Mantiq may temporarily record corrected source and target segments for internal quality assurance. Only authorized quality management personnel have access. General insights from recurring errors may be used to improve the Service for all Customers, provided that those insights do not identify any Customer or disclose any Customer content.
13.7 The Customer’s documents, Output, recorded segments, Translation Memories, and Terminology will never be included in another Customer’s Jobs or language data. They are not used to train external, underlying, or generative AI models.
13.8 Mantiq is granted the right to process the Input only to the extent necessary to perform its obligations under the Agreement, provide support, protect the Service, and comply with legal obligations.
14. Personal, Confidential, and Sensitive Information
14.1 The Customer must delete or pseudonymize personal, confidential, or sensitive information that is not necessary for the Job.
14.2 The Customer determines which information to provide and confirms that the authority, legal basis, notices, consents, and instructions required for such processing are in place.
14.3 The Customer must assess whether the Service is suitable for the sensitivity, purpose, and legal requirements of the intended processing. The Service was not designed for state secrets or environments requiring specialized or formally certified processing.
14.4 The Customer shall indemnify Mantiq against reasonable and verifiable third-party claims and costs directly resulting from unlawful Input, a missing legal basis or consent, or an unlawful instruction. This does not limit Mantiq’s own obligations regarding confidentiality, security, data protection, and incident response.
14.5 Where Mantiq processes personal data on behalf of the Customer, the Data Processing Agreement applies. If this agreement and the Terms and Conditions conflict regarding that processing, the Data Processing Agreement shall prevail. Download the Data Processing Agreement here.
15. Prohibited Use, Provider Refusals, and Sanctions
15.1 The Customer may not use the Service for unlawful, fraudulent, deceptive, infringing, or harmful purposes, or to circumvent security measures.
15.2 Third-party AI providers may refuse lawful professional material, including medical, legal, historical, scientific, journalistic, creative, and business texts, as well as reflective essays. A refusal may also apply to material that describes, investigates, or criticizes illegal or socially undesirable practices, or that includes sensitive, sexual, violent, or extremist subject matter.
15.3 Mantiq does not guarantee that Third-Party Providers will accept every Input or content category. No Credits are deducted when processing is not completed due to a refusal. The inability to process certain content does not entitle the Customer to a refund of purchased Credits. Those Credits may be used for other Jobs. Mantiq may attempt to offer a technical or goodwill solution, but is under no obligation to do so.
15.4 The Customer may not knowingly use the Service in violation of sanctions, trade restrictions, or export control regulations applicable to the Customer, Mantiq, the payment service provider, or any Third-Party Provider. This also applies where the Customer reasonably ought to know or could have known that a restriction applies.
15.5 The Customer may not conceal its identity, location, ownership, ultimate beneficial owners, or the intended use of the Service. The Customer must provide reasonable information requested for compliance reviews.
15.6 Mantiq or a relevant provider may refuse, limit, or suspend access where there is a reasonable sanctions-related or trade-related risk. Credits and payments are handled in accordance with the law, payment service provider requirements, or directions from a competent authority. Mantiq is not required to refund any amount where payment or refund is prohibited or blocked by law.
16. Retention Periods, Deletion, and Export
16.1 Source and target documents are retained for no longer than ninety days, unless the Customer deletes them earlier. Corrected segments for internal quality assurance are subject to the same maximum retention period.
16.2 When the Customer deletes data, it is removed from the active environment. A backup copy may persist for up to twenty-four hours after deletion from the active environment.
16.3 Translation Memories, Terminology, and other language data of a Channel remain available until the Customer or Account Administrator deletes them, the associated user is removed, or the Customer closes the Account.
16.4 Upon closure of the Customer’s Account, active documents, Channels, Translation Memories, and Terminology are deleted. The Customer must export any material it wishes to retain prior to deletion or closure.
16.5 If a dispute has not been resolved upon expiry of the standard retention period, Mantiq may retain material reasonably necessary for that dispute until it is no longer needed. Mantiq may also retain administrative, financial, and legal records for the statutory retention period.
16.6 Further information on retention and deletion is provided in the Privacy Policy and, where applicable, the Data Processing Agreement.
17. Subprocessors and Provider Changes
17.1 Mantiq may engage Subprocessors and makes an up-to-date Subprocessor List available online or for download.
17.2 Mantiq aims to notify the Account Administrator at least thirty days before appointing a new Subprocessor or replacing an existing Subprocessor. The Customer may object within that period on reasonable grounds relating to a material risk to data protection or confidentiality.
17.3 Mantiq explores options for a reasonable technical or contractual solution. Mantiq is not required to offer an alternative where this is not reasonably practicable.
17.4 If no reasonable solution is available, the Customer may terminate the affected use of the Service before the change takes effect. Unused Credits are generally non-refundable. Mantiq may, as a gesture of goodwill, refund the amount paid for valid unused Credits that the Customer was reasonably unable to use due to the change.
17.5 Further authorizations and obligations concerning Subprocessors are set out in the Data Processing Agreement.
18. Personal Data Breaches
18.1 When Mantiq becomes aware of a personal data breach involving data processed on behalf of a Customer, Mantiq shall notify the affected Customer without undue delay.
18.2 Mantiq provides the information available at that time and supplements it as further relevant information becomes available. Notification or the provision of assistance does not constitute an admission of fault or liability.
18.3 The Data Processing Agreement sets out the applicable notification procedure and the obligations to provide information and assistance and to cooperate.
19. Liability
19.1 Subject to this section, the Customer may only claim compensation for actual, direct, and objectively demonstrable damages that can reasonably be attributed to Mantiq under applicable law.
19.2 The Customer must substantiate the alleged breach, the damages, the amount, and the causal link. Claimed costs must be reasonable and necessary and substantiated by invoices or other reliable evidence.
19.3 The assessment of liability takes into account reasonable foreseeability and attribution, the Customer’s contribution, any failure to mitigate damages, benefits received, and the opportunity afforded to Mantiq to investigate and remedy the issue.
19.4 Mantiq shall not be liable to the Customer for damages arising from the use of an Output to the extent that such damages resulted from the Customer’s failure to have the pre-use review required under Section 4 performed. This does not affect the availability of an appropriate correction under Section 12.9. Subject to Section 19.10, Mantiq’s aggregate liability for all claims arising out of or relating to a particular Output is limited to the amounts paid by the relevant Customer in the twelve months preceding the production of that Output.
19.5 For Output produced exclusively with free or promotional Credits, the Customer’s remedies, to the extent permitted by law, are limited to reprocessing, adjustment of the Credit balance, or replacement Credits. No monetary damages will be paid.
19.6 Subject to Section 19.10, Mantiq’s total aggregate liability for all other contractual claims, including claims concerning technical disruptions, data loss, confidentiality, security, or the Data Processing Agreement, per Customer and per event or series of connected events, is limited to the amounts paid by that Customer in the twelve months preceding the initial occurrence of the event.
19.7 To the extent permitted by law, Mantiq is not liable for indirect or consequential damages, loss of profits, revenue, opportunities, reputation, production, business continuity, or contracts, unverifiable internal costs, loss of data that the Customer could reasonably have exported, or claims by third parties, unless liability therefor is mandatory under applicable law.
19.8 Mantiq is not liable to the extent that damage results from the Customer’s failure to verify the Output, unlawful or inaccurate Input, failure to minimize or pseudonymize data, insecure Account management, delayed notification, or failure to mitigate damages.
19.9 Without Mantiq’s prior written consent, the Customer must not admit liability on Mantiq’s behalf, enter into any settlement on Mantiq’s behalf, or otherwise impose any obligation on Mantiq. Any settlement entered into, payment made, or admission made by the Customer does not bind Mantiq or entitle the Customer to reimbursement from Mantiq, unless and to the extent that Mantiq has agreed in writing in advance to provide such reimbursement.
The absence of such consent does not affect any independent liability Mantiq may have. The existence and extent of that liability must be determined separately, subject to the terms, exclusions, and limitations of the Agreement and to Section 19.10. Any settlement, payment, or admission by the Customer does not, in itself, establish Mantiq’s liability or the amount of any loss.
Each party shall bear any administrative fines, penalties, or sanctions imposed on it for its own conduct, to the extent permitted by applicable law.
19.10 Nothing in the Agreement excludes or limits liability where such exclusion or limitation is prohibited under applicable law.
19.11 The contractual caps in this Section do not bind any data subject submitting a direct claim or any supervisory authority exercising its statutory powers.
19.12 The Agreement is entered into exclusively with Mantiq. No shareholder, partner, director, officer, employee, contractor, or licensor assumes personal, joint, or joint and several liability for obligations of Mantiq, unless mandatory law holds such individual personally liable.
19.13 To the extent permitted by law, the Customer indemnifies Mantiq against reasonable and verifiable third-party claims, including from recipients of the Output, and reasonable defense costs, to the extent arising directly from publishing, forwarding, applying, or otherwise using an Output without the verification required under Section 4. The indemnity does not apply to the extent that the claim was caused or exacerbated by a failure attributable to Mantiq that could not reasonably have been discovered even through appropriate verification, or to the extent that applying the indemnity is prohibited by law. Mantiq shall notify the Customer of a claim without undue delay and provide the Customer with a reasonable opportunity to participate in the defense. Neither party shall settle a claim on behalf of the other party or impose any obligation upon it without its prior written consent.
20. Force Majeure
20.1 Neither party is liable for delay or failure to perform resulting from circumstances beyond its reasonable control. These may include: disruptions at Third-Party Providers, internet or power failures, cyberattacks despite reasonable security measures, governmental action, sanctions, war, terrorism, civil unrest, natural disasters, pandemics, labor disputes, and critical infrastructure outages.
20.2 The affected party shall take reasonable steps to mitigate the consequences, restore performance, and inform the other party when reasonably possible. Affected obligations are suspended and applicable deadlines are extended for the duration of the event.
20.3 If the same force majeure event renders the Service completely or almost completely unusable for ninety consecutive days, the Customer may terminate the Agreement. In such case, Mantiq will refund the amount originally paid for valid, unused, purchased Credits. Free and promotional Credits have no monetary value. To the extent permitted by law, no further compensation is due.
21. Suspension and Termination
21.1 The Customer may terminate the Agreement at any time. Before closing the Account, the Customer must export any data it wishes to retain. Unused Credits are non-refundable, except where the Agreement expressly provides otherwise.
21.2 Mantiq may temporarily restrict or suspend access when reasonably necessary due to a security risk, suspected abuse or fraud, a legal obligation, a requirement from a Third-Party Provider, a need to protect the Service or others, or a material breach. Where possible and lawful, Mantiq will explain the reason and the likely consequence. Suspension does not automatically entitle the Customer to a refund.
21.3 Either party may terminate the Agreement for a material breach that is not remedied within a reasonable period following written notice. No cure period applies where cure is impossible or where the breach relates to fraud, unlawful conduct, a severe security risk, repeated breaches, or a binding legal directive. Credits are non-refundable if Mantiq terminates the Agreement due to a breach by the Customer.
21.4 If Mantiq discontinues the Service as a whole without fault on the part of the Customer, Mantiq aims to provide at least thirty days’ notice and a reasonable opportunity to export data. Mantiq will refund the amount originally paid for valid, unused, purchased Credits. Free and promotional Credits have no monetary value. A shorter notice period may apply if legal requirements, security considerations, or a Third-Party Provider make it impossible to give the normal notice.
21.5 Section 16 applies to Account closure and data deletion. Provisions concerning confidentiality, intellectual property, liability, payments, claims, and disputes shall survive termination where their nature requires.
22. Amendments to the Agreement or Service
22.1 Mantiq may modify the Agreement or Service in response to changes in the Service, legislation, security, Third-Party Providers, or Mantiq’s business operations.
22.2 Mantiq shall notify the Account Administrator by email or via the Account at least thirty days before a material contractual amendment takes effect. The notice will state the effective date and provide the new version or a link thereto.
22.3 Non-material corrections, clarifications, and changes in presentation may take effect upon publication.
22.4 An amendment required immediately by law, for security reasons, to prevent misuse, or to meet a requirement of a Third-Party Provider may take effect with a shorter notice period. Mantiq shall inform the Customer as soon as reasonably possible.
22.5 If the Customer rejects a material amendment, it must cease using the Service and export its data prior to the effective date. Continued use after that date constitutes acceptance. Unused Credits are generally non-refundable, but Mantiq may refund the paid value of valid unused Credits where the Customer was reasonably unable to use them due to the modification.
23. Governing Law and Jurisdiction
23.1 The Agreement and any dispute or claim arising out of or in connection with it, including non-contractual disputes and claims, are governed by the laws of Cambodia, excluding conflict-of-law rules.
23.2 Subject to mandatory law, the competent courts of the place where Mantiq has its registered office in Cambodia have exclusive jurisdiction.
23.3 Either party may apply to any other competent court for urgent preliminary or protective relief where reasonably necessary to preserve rights or evidence pending resolution of the dispute.
24. Additional Provisions for the United States
24.1 Nothing in this section implies that Mantiq submits to the jurisdiction of any court in the United States. Section 23 remains the agreed forum selection.
24.2 If a US court nevertheless hears a dispute, any claim must be brought solely on an individual basis. To the extent permitted by law, the Customer waives participation in any class, consolidated, or representative proceeding.
24.3 To the extent permitted by law, both parties waive trial by jury in any dispute arising out of or relating to the Agreement.
24.4 To the extent permitted by law, punitive, exemplary, treble, and other multiple damages are excluded. Section 19 remains applicable.
24.5 Each provision of this section applies only to the extent lawful and is severable from the remaining provisions.
25. Assignment
25.1 The Customer may not assign the Agreement or the Account without the prior written consent of Mantiq.
25.2 Mantiq may assign the Agreement to an affiliate or legal successor in connection with a merger, reorganization, sale or transfer of all or a material part of the relevant business. The successor must assume Mantiq’s obligations under the Agreement.
25.3 Mantiq will notify the Account Administrator prior to the assignment or, where that is not reasonably possible, as soon as practicable thereafter.
25.4 If an assignment materially reduces the Customer’s rights or means that the Customer cannot reasonably continue using the Service, the Customer may terminate the Agreement and export its data. Credits are generally non-refundable, but Mantiq may refund the paid value of valid unused Credits that the Customer was reasonably unable to use due to the assignment.
26. Notices and Contact
26.1 Contractual notices may be sent to the email address registered for the Account Administrator or provided via the Account. The Customer must keep this address up to date.
26.2 An electronic notice is deemed received as soon as it is sent or made available via the Account, unless the sender receives an error message or applicable law requires a different method.
26.3 Current contact addresses for support, quality, administration, privacy, and security are available on Mantiq’s Contact and Support page.
26.4 Formal legal notices to Mantiq may be sent to: [insert registered office address and formal email address].
27. Miscellaneous Provisions
27.1 If any provision is invalid or unenforceable, or is applied too broadly, it will be limited or replaced to the minimum extent necessary to render it valid while preserving its intended commercial purpose and risk allocation as closely as possible. The remaining provisions will continue in full force and effect.
27.2 No failure or delay in exercising any right constitutes a waiver of that right. A waiver applies solely to the specific matter for which it was granted in writing.
27.3 The Agreement constitutes the entire agreement between the parties regarding its subject matter. Prior statements create no separate contractual commitments unless confirmed in writing by an authorized representative. Nothing in this section excludes mandatory rights relating to misleading or fraudulent misrepresentations.
27.4 Section headings are included for convenience of reference only and do not affect interpretation.
27.5 The English version is the sole legally binding version of the Agreement. Any translation is provided for convenience only. In the event of discrepancies, the English version prevails.